SHIPPING & RETURNS
We offer shipping rate based on the weight in your order delivered to a single Australian mailing address. For an order over $300 please email firstname.lastname@example.org directly for shipping.
Only delivery to Australian residential and business addresses are accepted (PO Box or international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if wish to discuss further, or to arrange delivery to multiple addresses.
We use Australia Post for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.
During the busy Christmas period, and between Christmas and New Year’s Eve delays in delivery can occur due to the capacity of our transport providers.
Please make sure that delivery address and post code are correct as we cannot be responsible for non delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.
All shipments will be dispatched WITHOUT request for a delivery signature. The courier is instructed to leave the parcel in a safe location.
It is best if someone is available to receive the delivery directly. If you prefer to sign for your parcel, please make note in the comments section when placing your order.
Return & Exchange Policy
Organicsway is committed to providing quality products to all our customers. If for any reason you are not satisfied with any of our products please contact our team on 03 9737 1213 within 7 days to discuss your return options with one of our friendly staff.
We are happy to provide an exchange where the product is faulty, unfit for the purpose intended or an incorrect size. In order to exchange you may be asked to provide proof of purchase so please retain all receipts issued to you. Where we agree to a product return we will arrange free return delivery of the item from you and a replacement product from the same range to an equivalent value if the item purchased is unavailable for any reason.